Denials Management Inc. is proud to announce the addition of our new provider relations manager, Chelsea Giles. Chelsea earned her Bachelor’s Degree in Social Work from Idaho State University. Her professional career began as a felony parole officer where she focused on helping offenders with substance abuse disorders. She worked for 10 years as an assessment coordinator in the mental health field and for nearly 7 years as a practice administrator in the private healthcare setting honing her knowledge of insurance. We are excited for her to shine in this new role, and look forward to the help she can give our facility clients. Chelsea is proud to work with all of the amazing facility clients in their mission to provide needed care to individuals and families, and help them in gaining the insurance reimbursement they deserve.
What peaked your interest in provider relations?
I believe in DMI and the services we offer. I believe our goal is to help make families financially whole again while they are going through difficult times. I wanted to be able to share our goals and services with facilities and providers who are working just as hard as we are to make families emotionally and physically whole again. Helping grow the business has always been exciting and a challenge I’ve wanted to be a part of.
Your career has taken a few turns, from where you started years ago did you ever think you would have this kind of position?
I’ve always wanted to help people. My entire professional career has been about serving others and helping in some way. Finding DMI was like finding home. I learned so much in the Appeals Department and am now thrilled to share my knowledge of the administrative appeals process with facilities and providers in order to help families. I’ve always known that I wanted to work with people, help others and be a part of something bigger than myself. Representing all of the amazing employees here at DMI and securing referral partners and contracts in order to help more people obtain the proper insurance benefits they deserve isn’t something I dreamt of doing, but it’s definitely something I’m passionate about and can’t imagine not doing now.
What drives you today? Who or what gives you the extra push to go after a new position and take a new set of responsibility?
I’m ultimately driven by my desire to make a difference. I believe that everything happens for a reason in this life and even small acts can change the world. Together, our team at DMI works tirelessly, without recognition or thanks most of the time, in order to help others and make a difference. What gives me the extra push is knowing that by working with more providers and taking on new responsibilities and pushing myself, it will allow our expert teams to help even more families in need. If what I do on a daily basis means that even one more person or family is reached and given the opportunity to receive the benefits they were wrongfully denied, then it is worth it.
What do you think makes DMI different from its competition?
We work directly with families. We are a team of passionate, caring individuals, all working towards a common purpose of ethically holding insurance companies accountable to those they insure. We refuse to fraudulently unbundle claims and we won’t bill for services not received, unless we’ve negotiated and obtained permission from the insurance company. DMI protects facilities and providers with strong contracts and consulting services and we consider ourselves partners with our providers.
We are so excited about the skills, knowledge, and passion that Chelsea brings to Denials Management Inc., and to you! If you or your practice has questions about billing, claims, appeals, contracting, or other issues, please reach out to Chelsea at (866)332-0787 Ext 400 to see how Denials Management Inc. can make a difference for your providers.