Meet the Team
Contact Us Directly
Our team of experts work tirelessly to help you. See a few of the faces that will help you throughout the Denial, Medical Billing or Utilization Review process.
The professionals at Denials Management have been experts in the industry for over 20 years. Our President, Mary Covington, has been an expert in the healthcare field for over 40 years. Each team member applies years of experience and knowledge into providing the highest quality of service and disputing denied insurance claims for families and their providers. Disputing a denied insurance claim is a time-sensitive matter, so please call us with any questions or information you may have!
Executive Team
Mary Covington
President
Mary Covington is the President of Denials Management, Inc., a healthcare advocacy firm specializing in medical billing, mental health billing, claims and appeals. Mary’s experience in healthcare spans 45 years. She began working in the healthcare industry in 1970 and was employed with two major insurance companies through the 1980’s. Mary now works primarily with families facing challenging insurance issues related to long-term mental health claims associated with adolescent/young-adult residential and outdoor behavioral health treatment programs
Whitney Duhaime
Vice President
Whitney Duhaime is the Vice President of Denials Management. She graduated from Our Lady of the Lake University in San Antonio, Texas with an M.B.A. and a Master’s of Science in Organizational Leadership. With an extensive background in insurance claims, customer service, and managing numerous small businesses, Whitney is able to use her skills in process improvement, employee performance management, conceptualizing and executing of new projects and services to better Denials Management, Inc. as a whole.
Management Team
Candice Eldard
Health Care Advocate Manager
Candice is a responsible, loyal partner who is passionate about helping families get the coverage and benefits they are rightfully entitled to. With over 16 years of experience, she brings proficient organization, case management and productivity skills.
Erin Kotchik
Intake Manager
Erin is passionate about utilizing the experience gained from managing residential treatment facilities to now advocating for families to receive the reimbursement they deserve from their insurance companies.
Chelsea Giles
Appeals Manager
Chelsea holds a bachelor’s degree in social work. She has worked as an assessment coordinator in the mental health field and as a practice administrator in the private healthcare setting.
Karem Gonzalez
Billing & Claims Co-Manager
Karem is very passionate about the administrative side of the medical field and is honored to utilize her knowledge in Medical Billing and Coding to assist clients with the claims process.
Alexandra Culpepper
Billing & Claims Co-Manager
Alexandra enjoys and is very impassioned about the work we do here. She strives to make sure that all of our clients are treated fairly and their claims are handled accurately.
Ashlee Harper
Utilization Review Manager
Ashlee is a Certified Social Worker and has always had a passion for working in the mental health and substance abuse field.
Carrie Sproul
Accounts Receivable Manager
As the Accounts Receivable Manager at Denials Management, Carrie strives on playing a role in assisting our families in receiving the reimbursement they deserve for their medical and behavioral health services.
Latonya Hadley
Human Resources
Latonya Hadley is a Human Resource Director at Denials Management. She is passionate about helping people and loves working in human resources. Latonya holds her Bachelor’s degree in Human Services.
Paul Baird
Administrative Manager
Paul Baird truly believes in the work that Denials Management is doing to improve the financial outcomes for the families that the company serves. Paul takes pride in his integral part of the appeals process.
Kelly Dees
Accountant
Kelly has 13+ years of Accounting experience and takes great pride in managing the finances for Denials Management, Inc.
Executive Team
Mary Covington
President
Please Reach out to Mary’s Executive Assistant Natalie Jackson
Natalie Jackson
Executive Assistant
Extension
210
Email
natalie.jackson@denialsmgt.com
Whitney Duhaime
Vice President
Please Reach out to Whitney’s Executive Assistant Erin O’Reilly
Erin O'Reilly
Executive Assistant
Extension
124
Email
erin.oreilly@denialsmgt.com
Human Resources
Latonya Hadley
Human Resources
Extension
160
Email
latonya.hadley@denialsmgt.com
Health Care Advocate Team
Candice Eldard
Health Care Advocate Manager
Extension
227
Email
candice.eldard@denialsmgt.com
Alexis Flowers
Health Care Advocate Assistant Manager
Extension
275
Email
alexis.flowers@denialsmgt.com
Greg Allenbach
Health Care Advocate
Extension
220
Email
gregory.allenbach@denialsmgt.com
Jodi Cooper
Healthcare Advocate
Extension
257
Email
jodi.cooper@denialsmgt.com
Kaley McCaslin
Health Care Advocate
Extension
221
Email
kaley.mccaslin@denialsmgt.com
Kortni Hibshman
Health Care Advocate
Extension
229
Email
kortni.hibshman@denialsmgt.com
Kortnie Wilson
Health Care Advocate
Extension
230
Email
kortnie.wilson@denialsmgt.com
Kristine Coleman
Health Care Advocate
Extension
242
Email
kristine.coleman@denialsmgt.com
Lizzy Donnelly
Health Care Advocate
Extension
253
Email
elizabeth.donnelly@denialsmgt.com
Maryeah Watson
Health Care Advocate
Extension
231
Email
maryeah.watson@denialsmgt.com
Tonya Bentley
Health Care Advocate
Extension
273
Email
tonya.bentley@denialsmgt.com
Tyson Carbaugh-Mason
Post Appeals Coordinator
Extension
171
Email
tyson.cm@denialsmgt.com
Meghan Herrick
Health Care Advocate
Email
meghan.herrick@denialsmgt.com
Kwadrea Harris
Health Care Advocate
Extension
258
Email
kwadrea.harris@denialsmgt.com
Intake Team
Erin Kotchik
Intake Manager
Extension
256
Email
erin.kotchik@denialsmgt.com
Laurie Shepherd
New Client Intake Coordinator
Extension
218
Email
laurie.shepherd@denialsmgt.com
London Boyland
Intake Coordinator
Extension
260
Email
london.boyland@denialsmgt.com
London Riding
Intake Coordinator
Extension
240
Email
london.riding@denialsmgt.com
Shandi Poulsen
Intake Coordinator
Extension
262
Email
shandi.poulsen@denialsmgt.com
Jennifer Schlier
Intake Coordinator
Extension
264
Email
jennifer.schlier@denialsmgt.com
Kyrie Paredes
Intake Coordinator
Extension
265
Email
kyrie.paredes@denialsmgt.com
Appeals Team
Chelsea Giles
Appeals Manager
Extension
400
Email
chelsea.giles@denialsmgt.com
Justin Eckman
Appeals Assistant Manager
Extension
246
Email
justin.eckman@denialsmgt.com
Bailee Morgan
Appeals Writer
Extension
412
Email
bailee.morgan@denialsmgt.com
Brittany Ricks
Appeals Writer
Extension
409
Email
brittany.ricks@denialsmgt.com
Kayaunna Swartzmiller
Appeals Writer
Extension
403
Email
kayaunna.swartzmiller@denialsmgt.com
Kaylee DeWitt
Appeals Writer
Extension
416
Email
kaylee.dewitt@denialsmgt.com
Whitney Applegate
Appeals Writer
Extension
414
Email
whitney.applegate@denialsmgt.com
Miguel Carrillo
Appeals Writer
Extension
404
Email
miguel.carrillo@denialsmgt.com
Billing & Claims Team
Alexandra Culpepper
Claims Co-Manager
Extension
310
Email
alexandra.culpepper@denialsmgt.com
Karem Gonzalez
Claims Co-Manager
Extension
320
Email
karem.gonzalez@denialsmgt.com
Theresa Miller
Billing & Claims Specialist
Extension
328
Email
theresa.miller@denialsmgt.com
Parker Springer
Billing & Claims Specialist
Extension
311
Email
parker.springer@denialsmgt.com
Alice Steed
Billing & Claims Specialist
Extension
321
Email
alice.steed@denialsmgt.com
Utilization Review Team
Ashlee Harper
Utilization Review Manager
Extension
236
Email
ashlee.harper@denialsmgt.com
Sara Remaley
Utilization Review
Extension
Email
sara.remaley@denialsmgt.com
Allison Jackson
Utilization Review
Extension
212
Email
allison.jackson@denialsmgt.com