Meet the Team
Contact Us Directly
Our team of experts work tirelessly to help you. See a few of the faces that will help you throughout the Denial, Medical Billing or Utilization Review process.
The professionals at Denials Management have been experts in the industry for over 20 years. Our President, Mary Covington, has been an expert in the healthcare field for over 40 years. Each team member applies years of experience and knowledge into providing the highest quality of service and disputing denied insurance claims for families and their providers. Disputing a denied insurance claim is a time-sensitive matter, so please call us with any questions or information you may have!
Executive Team
Mary Covington
President
Mary Covington is the President of Denials Management, Inc., a healthcare advocacy firm specializing in medical billing, mental health billing, claims and appeals. Mary’s experience in healthcare spans 45 years. She began working in the healthcare industry in 1970 and was employed with two major insurance companies through the 1980’s. Mary now works primarily with families facing challenging insurance issues related to long-term mental health claims associated with adolescent/young-adult residential and outdoor behavioral health treatment programs
Management Team
Ashlee Harper
Utilization Review Manager
Ashlee is a Certified Social Worker and has always had a passion for working in the mental health and substance abuse field.
Carrie Sproul
Accounts Receivable Manager
As the Accounts Receivable Manager at Denials Management, Carrie strives on playing a role in assisting our families in receiving the reimbursement they deserve for their medical and behavioral health services.
Paul Baird
Administrative Manager
Paul has been with DMI for three years and has worked his way up to managing our administration team. Outside the office, Paul is an artist and writer working in a variety of mediums and forms.
New Business Development and Provider Relations
Chelsea Giles
Provider Relations Manager
Chelsea holds a bachelor’s degree in social work. She has worked as an assessment coordinator in the mental health field and as a practice administrator in the private healthcare setting.
Extension
175
Email
chelsea.giles@denialsmgt.com
Health Care Advocate Team
Alexis Flowers
Health Care Advocate Manager
Alexis has been working in the Health Insurance industry for over 8 years. She is passionate about advocating for families in obtaining the coverage they are owed by their insurance companies.
Extension
275
Email
alexis.flowers@denialsmgt.com
Gregory Allenbach
Health Care Advocate
Gregory has had a long and varied career in advocacy that has included his work with numerous children’s hospitals across the country, Ronald McDonald House Charities, victim’s and women’s rights groups, and low income housing. He leverages this history to help mental health and substance abuse patients at DMI.
Extension
220
Email
gregory.allenbach@denialsmgt.com
Jodi Cooper
Healthcare Advocate
Jodi has been an advocate of mental health for years and is dedicated to destroying the stigma that surrounds the field. Jodi gathers strength from her two loving boys and models parts of her personality from her dedicated mother.
Extension
257
Email
jodi.cooper@denialsmgt.com
Lizzy Donnelly
Health Care Advocate
Lizzy graduated from Westminster College with a Bachelor’s degree in Public Health. She is dedicated to holding insurance companies accountable and increasing access to healthcare for at-risk patients.
Extension
253
Email
elizabeth.donnelly@denialsmgt.com
Kortni Hibshman
Health Care Advocate
Extension
229
Email
kortni.hibshman@denialsmgt.com
Kaley McCaslin
Health Care Advocate
Extension
221
Email
kaley.mccaslin@denialsmgt.com
Maryeah Watson
Health Care Advocate
Extension
231
Email
maryeah.watson@denialsmgt.com
Kortnie Wilson
Health Care Advocate
Extension
230
Email
kortnie.wilson@denialsmgt.com
Intake Team
London Riding
Intake Coordinator
An endurance runner, mother of three, and compassionate advocate, London encompasses many of DMI’s core values. She currently holds a degree in Medical Administration and is pursuing a degree as a Surgical Nurse Practitioner.
Extension
240
Email
london.riding@denialsmgt.com
Jennifer Schlier
Intake Coordinator
Extension
264
Email
jennifer.schlier@denialsmgt.com
Appeals Team
Whitney Applegate
Appeals Manager
Extension
222
Email
whitney.applegate@denialsmgt.com
Haley Cline
Appeals Writer
Extension
412
Email
haley.cline@denialsmgt.com
Brittany Ricks
Appeals Writer
Brittany’s meticulous personality allowed her to graduate with honors from BYU with a double major in Philosophy and Political Science, and a minor in Logic. Brittany leverages her skills for logical argumentation to write compelling appeal letters.
Extension
409
Email
brittany.ricks@denialsmgt.com
Kayaunna Swartzmiller
Appeals Writer
Extension
403
Email
kayaunna.swartzmiller@denialsmgt.com
Billing & Claims Team
Utilization Review Team
Ashlee Harper
Utilization Review Manager
Extension
236
Email
ashlee.harper@denialsmgt.com
Sara Remaley
Utilization Review
Dually licensed as mental health and addiction specialist, Sara is driven to help families obtain the care they deserve. Sara’s extreme motivation makes her an irreplaceable asset at DMI and has led to her presenting at national consortiums to other mental health professionals.
Email
sara.remaley@denialsmgt.com
Yana Lvovich
Utilization Review
yana.lvovich@denialsmgt.com
Accounts Receivable Team
Carrie Sproul
Accounts Receivable Manager
Extension
241
Email
carrie.sproul@denialsmgt.com