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Meet the Team

Contact Us Directly

Our team of experts work tirelessly to help you. See a few of the faces that will help you throughout the Denial, Medical Billing or Utilization Review process.

The professionals at Denials Management have been experts in the industry for over 20 years. Our President, Mary Covington, has been an expert in the healthcare field for over 40 years. Each team member applies years of experience and knowledge into providing the highest quality of service and disputing denied insurance claims for families and their providers. Disputing a denied insurance claim is a time-sensitive matter, so please call us with any questions or information you may have!

Executive Team

Mary Covington

Mary Covington

President

Mary Covington is the President of Denials Management, Inc., a healthcare advocacy firm specializing in medical billing, mental health billing, claims and appeals. Mary’s experience in healthcare spans 45 years. She began working in the healthcare industry in 1970 and was employed with two major insurance companies through the 1980’s. Mary now works primarily with families facing challenging insurance issues related to long-term mental health claims associated with adolescent/young-adult residential and outdoor behavioral health treatment programs

Management Team

Candice Eldard

Candice Eldard

Health Care Advocate Manager

Candice is a responsible, loyal partner who is passionate about helping families get the coverage and benefits they are rightfully entitled to. With over 16 years of experience, she brings proficient organization, case management and productivity skills.

Erin Kotchik

Erin Kotchik

Intake Manager

Erin is passionate about utilizing the experience gained from managing residential treatment facilities to now advocating for families to receive the reimbursement they deserve from their insurance companies.

Karem Gonzalez

Karem Gonzalez

Billing & Claims Manager

Karem is very passionate about the administrative side of the medical field and is honored to utilize her knowledge in Medical Billing and Coding to assist clients with the claims process.

Ashlee Harper

Ashlee Harper

Utilization Review Manager

Ashlee is a Certified Social Worker and has always had a passion for working in the mental health and substance abuse field.

Carrie Sproul

Carrie Sproul

Accounts Receivable Manager

As the Accounts Receivable Manager at Denials Management, Carrie strives on playing a role in assisting our families in receiving the reimbursement they deserve for their medical and behavioral health services.

Paul Baird

Paul Baird

Administrative Manager

Paul has been with DMI for three years and has worked his way up to managing our administration team.  Outside the office, Paul is an artist and writer working in a variety of mediums and forms.

Provider Relations

Chelsea Giles

Chelsea Giles

Provider Relations Manager

Chelsea holds a bachelor’s degree in social work. She has worked as an assessment coordinator in the mental health field and as a practice administrator in the private healthcare setting.

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Email
chelsea.giles@denialsmgt.com

Alexandra Culpepper

Alexandra Culpepper

Provider Relations

Alexandra enjoys and is very impassioned about the work we do here. She strives to make sure that all of our clients are treated fairly and their claims are handled accurately.

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Email
alex.culpepper@denialsmgt.com

Executive Team

Mary Covington

President

Please Reach out to the front desk at 801-466-3838.

Human Resources

Health Care Advocate Team

Candice Eldard

Health Care Advocate Manager

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Email
candice.eldard@denialsmgt.com

Alexis Flowers

Health Care Advocate Assistant Manager

Alexis has been working in the Health Insurance industry for over 8 years. She is passionate about advocating for families in obtaining the coverage they are owed by their insurance companies.

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Email
alexis.flowers@denialsmgt.com

 

Kortnie Wilson

Health Care Advocate

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Email
kortnie.wilson@denialsmgt.com

Gregory Allenbach

Health Care Advocate

Gregory has had a long and varied career in advocacy that has included his work with numerous children’s hospitals across the country, Ronald McDonald House Charities, victim’s and women’s rights groups, and low income housing. He leverages this history to help mental health and substance abuse patients at DMI.

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Email
gregory.allenbach@denialsmgt.com

Kristine Coleman

Health Care Advocate

A Hiker and avid dog lover, Kristin has a Bachelor’s degree in Sociology with a minor in Psychology, with additional certifications in Criminology. Her range of compassion and self-motivation extends past her work at DMI.

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Email
kristine.coleman@denialsmgt.com

Jodi Cooper

Healthcare Advocate

Jodi has been an advocate of mental health for years and is dedicated to destroying the stigma that surrounds the field. Jodi gathers strength from her two loving boys and models parts of her personality from her dedicated mother.                

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Email
jodi.cooper@denialsmgt.com

Lizzy Donnelly

Health Care Advocate

Lizzy graduated from Westminster College with a Bachelor’s degree in Public Health. She is dedicated to holding insurance companies accountable and increasing access to healthcare for at-risk patients.

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Email
elizabeth.donnelly@denialsmgt.com

Kortni Hibshman

Health Care Advocate

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Email
kortni.hibshman@denialsmgt.com

Tonya Bentley

Health Care Advocate

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Email
tonya.bentley@denialsmgt.com

Maryeah Watson

Health Care Advocate

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Email
maryeah.watson@denialsmgt.com

Kaley McCaslin

Health Care Advocate

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Email
kaley.mccaslin@denialsmgt.com

Intake Team

Erin Kotchik

Intake Manager

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Email
erin.kotchik@denialsmgt.com

Laurie Shepherd

New Client Intake Coordinator

Laurie Sheperd is DMI’s first New Client Intake Coordinator. From her time working real estate to medical research, Laurie brings a certain energy that can only be described as ferocious.

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Email
laurie.shepherd@denialsmgt.com

London Boyland

Intake Coordinator

Currently pursuing an associates in general education while holding a certificate in medical administration, nothing can quench London’s thirst for knowledge. When London isn’t consuming information, she shows her creativity through Painting and Nail Art.

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Email
london.boyland@denialsmgt.com

Shandi Poulsen

Intake Coordinator

Shandi’s has a pep in her step that comes from years of dancing Ballet and hip-hop. She’s gone from poking patients as a phlebotomy technician to advocating for patient’s insurance rights, and is now working towards a Nursing degree.

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Email
shandi.poulsen@denialsmgt.com

London Riding

Intake Coordinator

An endurance runner, mother of three, and compassionate advocate, London encompasses many of DMI’s core values. She currently holds a degree in Medical Administration and is pursuing a degree as a Surgical Nurse Practitioner.

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Email
london.riding@denialsmgt.com

Jennifer Schlier

Intake Coordinator

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Email
jennifer.schlier@denialsmgt.com

Appeals Team

Whitney Applegate

Appeals Manager

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Email
whitney.applegate@denialsmgt.com

Brittany Ricks

Appeals Writer

Brittany’s meticulous personality allowed her to graduate with honors from BYU with a double major in Philosophy and Political Science, and a minor in Logic. Brittany leverages her skills for logical argumentation to write compelling appeal letters.

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Email
brittany.ricks@denialsmgt.com

Bailee Morgan

Appeals Writer

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Email
bailee.morgan@denialsmgt.com

Kayaunna Swartzmiller

Appeals Writer

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Email
kayaunna.swartzmiller@denialsmgt.com

Billing & Claims Team

Karem Gonzalez

Claims Manager

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Email
karem.gonzalez@denialsmgt.com

Alexis Gibson

Billing & Claims Specialist

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Email
alexis.gibson@denialsmgt.com

Sami Bowen

Billing & Claims Specialist

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Email
sami.bowen@denialsmgt.com

Utilization Review Team

Ashlee Harper

Utilization Review Manager

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Email
ashlee.harper@denialsmgt.com

Sara Remaley

Utilization Review

Dually licensed as mental health and addiction specialist, Sara is driven to help families obtain the care they deserve. Sara’s extreme motivation makes her an irreplaceable asset at DMI and has led to her presenting at national consortiums to other mental health professionals.

Email
sara.remaley@denialsmgt.com

Jessica Foard

Utilization Review

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Email
jessica.foard@denialsmgt.com

Accounts Receivable Team 

Carrie Sproul

Accounts Receivable Manager

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Email
carrie.sproul@denialsmgt.com

Here’s what some of our clients have said

Christy

  Thank you for your hard work. It’s so crazy what insurance companies make people do to get covered. Good luck on Monday.

8/11/18

Carey B.

 Hi Braden,
I reviewed the Open Sky appeal letter. It is absolutely excellent and I am very impressed at how thorough it is. I look forward to the response from Beacon Health.
I just faxed you the signature page.
Thanks-

8/28/18

Mathiesen

 We have reviewed this appeal. I really appreciate the thorough and detailed arguments backed up with substantial and spot on evidence. It’s amazing to me. Thank you. 

07/16/18

Josie B.

  Dear all-
This letter is great! So complete and accurate. I appreciate your effort.
Please sign the letter on my behalf.
Thanks you, 

7/19/18