Meet the Team
Contact Us Directly
Our team of experts work tirelessly to help you. See a few of the faces that will help you throughout the Denial, Medical Billing or Utilization Review process.
The professionals at Denials Management have been experts in the industry for over 20 years. Our President, Mary Covington, has been an expert in the healthcare field for over 40 years. Each team member applies years of experience and knowledge into providing the highest quality of service and disputing denied insurance claims for families and their providers. Disputing a denied insurance claim is a time-sensitive matter, so please call us with any questions or information you may have!
Executive Team
Mary Covington
President
Mary Covington is the President of Denials Management, Inc., a healthcare advocacy firm specializing in medical billing, mental health billing, claims and appeals. Mary’s experience in healthcare spans 45 years. She began working in the healthcare industry in 1970 and was employed with two major insurance companies through the 1980’s. Mary now works primarily with families facing challenging insurance issues related to long-term mental health claims associated with adolescent/young-adult residential and outdoor behavioral health treatment programs
Whitney Duhaime
Vice President
Whitney Duhaime is the Vice President of Denials Management. She graduated from Our Lady of the Lake University in San Antonio, Texas with an M.B.A. and a Master’s of Science in Organizational Leadership. With an extensive background in insurance claims, customer service, and managing numerous small businesses, Whitney is able to use her skills in process improvement, employee performance management, conceptualizing and executing of new projects and services to better Denials Management, Inc. as a whole.
Management Team
Candice Eldard
Health Care Advocate Manager
Candice is a responsible, loyal partner who is passionate about helping families get the coverage and benefits they are rightfully entitled to. With over 16 years of experience, she brings proficient organization, case management and productivity skills.
Erin Kotchik
Intake Manager
Erin is passionate about utilizing the experience gained from managing residential treatment facilities to now advocating for families to receive the reimbursement they deserve from their insurance companies.
Chelsea Giles
Appeals Manager
Chelsea holds a bachelor’s degree in social work. She has worked as an assessment coordinator in the mental health field and as a practice administrator in the private healthcare setting.
Karem Gonzalez
Billing & Claims Co-Manager
Karem is very passionate about the administrative side of the medical field and is honored to utilize her knowledge in Medical Billing and Coding to assist clients with the claims process.
Alexandra Culpepper
Provider Relations
Alexandra enjoys and is very impassioned about the work we do here. She strives to make sure that all of our clients are treated fairly and their claims are handled accurately.
Ashlee Harper
Utilization Review Manager
Ashlee is a Certified Social Worker and has always had a passion for working in the mental health and substance abuse field.
Carrie Sproul
Accounts Receivable Manager
As the Accounts Receivable Manager at Denials Management, Carrie strives on playing a role in assisting our families in receiving the reimbursement they deserve for their medical and behavioral health services.
Latonya Hadley
Human Resources
Latonya Hadley is a Human Resource Director at Denials Management. She is passionate about helping people and loves working in human resources. Latonya holds her Bachelor’s degree in Human Services.
Paul Baird
Administrative Manager
Paul has been with DMI for three years and has worked his way up to managing our administration team. Outside the office, Paul is an artist and writer working in a variety of mediums and forms.
Kelly Dees
Accountant
Kelly has 13+ years of Accounting experience and takes great pride in managing the finances for Denials Management, Inc.
Executive Team
Mary Covington
President
Please Reach out to Mary’s Executive Assistant Natalie Jackson
Natalie Jackson
Executive Assistant
After 12 years of in the criminal defense industry, Natalie joined DMI to continue the fight for people’s rights. A ray of sunshine at work, Natalie enjoys gardening, shooting, and watching football in her free time.
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Email
natalie.jackson@denialsmgt.com
Whitney Duhaime
Vice President
Please Reach out to Whitney’s Executive Assistant Erin O’Reilly
Erin O'Reilly
Executive Assistant
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Email
erin.oreilly@denialsmgt.com
Human Resources
Latonya Hadley
Human Resources
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Email
latonya.hadley@denialsmgt.com
Health Care Advocate Team
Candice Eldard
Health Care Advocate Manager
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Email
candice.eldard@denialsmgt.com
Alexis Flowers
Health Care Advocate Assistant Manager
Alexis has been working in the Health Insurance industry for over 8 years. She is passionate about advocating for families in obtaining the coverage they are owed by their insurance companies.
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Email
alexis.flowers@denialsmgt.com
Tyson Carbaugh-Mason
Post Appeals Coordinator
Tyson is a University of Utah Graduate and engages in many volunteer actives, including fundraising for the Utah AIDS Foundation, serving on the SLC Police Civilian Review Board, and working for Utahan’s Against Hunger.
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Email
tyson.cm@denialsmgt.com
Gregory Allenbach
Health Care Advocate
Gregory has had a long and varied career in advocacy that has included his work with numerous children’s hospitals across the country, Ronald McDonald House Charities, victim’s and women’s rights groups, and low income housing. He leverages this history to help mental health and substance abuse patients at DMI.
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Email
gregory.allenbach@denialsmgt.com
Kristine Coleman
Health Care Advocate
A Hiker and avid dog lover, Kristin has a Bachelor’s degree in Sociology with a minor in Psychology, with additional certifications in Criminology. Her range of compassion and self-motivation extends past her work at DMI.
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Email
kristine.coleman@denialsmgt.com
Jodi Cooper
Healthcare Advocate
Jodi has been an advocate of mental health for years and is dedicated to destroying the stigma that surrounds the field. Jodi gathers strength from her two loving boys and models parts of her personality from her dedicated mother.
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Email
jodi.cooper@denialsmgt.com
Lizzy Donnelly
Health Care Advocate
Lizzy graduated from Westminster College with a Bachelor’s degree in Public Health. She is dedicated to holding insurance companies accountable and increasing access to healthcare for at-risk patients.
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Email
elizabeth.donnelly@denialsmgt.com
Kortni Hibshman
Health Care Advocate
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Email
kortni.hibshman@denialsmgt.com
Tonya Bentley
Health Care Advocate
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Email
tonya.bentley@denialsmgt.com
Kwadrea Harris
Health Care Advocate
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Email
kwadrea.harris@denialsmgt.com
Kaley McCaslin
Health Care Advocate
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Email
kaley.mccaslin@denialsmgt.com
Kortnie Wilson
Health Care Advocate
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Email
kortnie.wilson@denialsmgt.com
Maryeah Watson
Health Care Advocate
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Email
maryeah.watson@denialsmgt.com
Intake Team
Erin Kotchik
Intake Manager
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Email
erin.kotchik@denialsmgt.com
Laurie Shepherd
New Client Intake Coordinator
Laurie Sheperd is DMI’s first New Client Intake Coordinator. From her time working real estate to medical research, Laurie brings a certain energy that can only be described as ferocious.
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Email
laurie.shepherd@denialsmgt.com
London Boyland
Intake Coordinator
Currently pursuing an associates in general education while holding a certificate in medical administration, nothing can quench London’s thirst for knowledge. When London isn’t consuming information, she shows her creativity through Painting and Nail Art.
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Email
london.boyland@denialsmgt.com
Shandi Poulsen
Intake Coordinator
Shandi’s has a pep in her step that comes from years of dancing Ballet and hip-hop. She’s gone from poking patients as a phlebotomy technician to advocating for patient’s insurance rights, and is now working towards a Nursing degree.
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Email
shandi.poulsen@denialsmgt.com
London Riding
Intake Coordinator
An endurance runner, mother of three, and compassionate advocate, London encompasses many of DMI’s core values. She currently holds a degree in Medical Administration and is pursuing a degree as a Surgical Nurse Practitioner.
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Email
london.riding@denialsmgt.com
Jennifer Schlier
Intake Coordinator
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Email
jennifer.schlier@denialsmgt.com
Appeals Team
Chelsea Giles
Appeals Manager
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Email
chelsea.giles@denialsmgt.com
Justin Eckman
Appeals Assistant Manager
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Email
justin.eckman@denialsmgt.com
Whitney Applegate
Appeals Writer
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Email
whitney.applegate@denialsmgt.com
Kaylee DeWitt
Appeals Writer
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Email
kaylee.dewitt@denialsmgt.com
Bailee Morgan
Appeals Writer
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Email
bailee.morgan@denialsmgt.com
Kayaunna Swartzmiller
Appeals Writer
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Email
kayaunna.swartzmiller@denialsmgt.com
Brittany Ricks
Appeals Writer
Brittany’s meticulous personality allowed her to graduate with honors from BYU with a double major in Philosophy and Political Science, and a minor in Logic. Brittany leverages her skills for logical argumentation to write compelling appeal letters.
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Email
brittany.ricks@denialsmgt.com
Billing & Claims Team
Karem Gonzalez
Claims Manager
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Email
karem.gonzalez@denialsmgt.com
Theresa Miller
Billing & Claims Specialist
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Email
theresa.miller@denialsmgt.com
Alexandra Boog
Billing & Claims Specialist
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Email
alexandra.boog@denialsmgt.com
Utilization Review Team
Ashlee Harper
Utilization Review Manager
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Email
ashlee.harper@denialsmgt.com
Sara Remaley
Utilization Review
Dually licensed as mental health and addiction specialist, Sara is driven to help families obtain the care they deserve. Sara’s extreme motivation makes her an irreplaceable asset at DMI and has led to her presenting at national consortiums to other mental health professionals.
Email
sara.remaley@denialsmgt.com
Accounts Receivable Team
Carrie Sproul
Accounts Receivable Manager
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Email
carrie.sproul@denialsmgt.com
Adrianne Jensen
Accounts Receivable
Born and raised in Utah, Adrianne has a wealth of knowledge in contracting and accounting. When she isn’t crunching numbers, Adrianne enjoys doing anything outdoors with her family.
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Email
adrianne.jensen@denialsmgt.com
Melissa Passey
Accounts Receivable
A woman of many talents, Melissa started at DMI as an Intake counselor. When she isn’t using her extensive Accounts Receivable knowledge Melissa enjoys spending time with her family and working as a Lash Artist.
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Email
melissa.passey@denialsmgt.com