Meet the Team
Contact Us Directly
Our team of experts work tirelessly to help you. See a few of the faces that will help you throughout the Denial, Medical Billing or Utilization Review process.
The professionals at Denials Management have been experts in the industry for over 30 years. Our President, Mary Covington, has been an expert in the healthcare field for over 50 years. Each team member applies years of experience and knowledge into providing the highest quality of service and disputing denied insurance claims for families and their providers. Disputing a denied insurance claim is a time-sensitive matter, so please call us with any questions or information you may have!
Executive Team
Mary Covington
President
Mary Covington is the President of Denials Management, Inc., a healthcare advocacy firm specializing in medical billing, mental health billing, claims and appeals. Mary’s experience in healthcare spans 45 years. She began working in the healthcare industry in 1970 and was employed with two major insurance companies through the 1980’s. Mary now works primarily with families facing challenging insurance issues related to long-term mental health claims associated with adolescent/young-adult residential and outdoor behavioral health treatment programs. Mary is a member of the Kennedy Forum Legal Task Force and is passionate about changing the way insurance companies are held accountable to their insured.
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mary.covington@denialsmgt.com
CHELSEA GILES
Executive Director
Chelsea Giles is the Executive Director at Denials Management, Inc.. Chelsea’s experience in the behavioral and medical healthcare fields includes 25 years as a Felony Probation & Parole Officer and Presentence Investigator, assisting those with Substance Abuse and Mental Health issues, in private practice with the chronic mentally ill adult population as a licensed social worker, and as the pratice manager of a periodontal practice. She has always been a proponent of fighting for what is right and oversees all departments at Denials Management. Chelsea works closely with our facility partners to ensure insurance companies are held accountable to their insured as we attempt to gain as much reimbursement as possible for all parties involved in the insurance fight.
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chelsea.giles@denialsmgt.com
Management Team
LONDON JACOBS
Intake Manager
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london.jacobs@denialsmgt.com
KORTNIE WILSON
Health Care Advocates Manager
Extension
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kortnie.wilson@denialsmgt.com
Alexis gallegos
Executive Dept. Assistant Manager
Email
alexis.gallegos@denialsmgt.com
Paul Baird
Administrative Assistant Manager
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paul.baird@denialsmgt.com
Ashlee Harper
Utilization Review Manager
Extension
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ashlee.harper@denialsmgt.com
MELISSA PASSEY
Accounts Receivable Manager
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melissa.passey@denialsmgt.com
Intake Team
London JACOBS
Intake Manager
An endurance runner, mother of three, and compassionate advocate, London encompasses many of DMI’s core values. She currently holds a degree in Medical Administration and is pursuing a degree as a Surgical Nurse Practitioner.
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Email
london.jacobs@denialsmgt.com
Billing & Claims Team
Jennifer Schlier
Intake Coordinator
264
Email
jennifer.schlier@denialsmgt.com
SIERRA JOHNSON
Intake Coordinator
Extension
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Email
sierra.johnson@denialsmgt.com
GLORIA ANDERSON
Claims Specialist
Email
gloria.anderson@denialsmgt.com
Anthony Walker
Claims Specialist
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Email
anthony.walker@denialsmgt.com
LARA JENSEN
Claims Specialist
Email
lara.jensen@denialsmgt.com
CANDICE SIMPKINS
Claims Specialist
Extension
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Email
candice.simpkins@denialsmgt.com
Health Care Advocate Team
Kortnie Wilson
Health Care Advocate Manager
230
Email
kortnie.wilson@denialsmgt.com
Jodi Cooper
Senior Healthcare Advocate
Extension
257
Email
jodi.cooper@denialsmgt.com
KORTNI HIBSHMAN
Senior Health Care Advocate & Case Resolution Specialist
Extension
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Email
kortni.hibshman@denialsmgt.com
ALEX CORTES
Health Care Advocate
Extension
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Email
alex.cortes@denialsmgt.com
CRYSTAL BENITEZ
Administrative Health Care Advocate
Extension
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Email
crystal.benitez@denialsmgt.com
Appeals Team
BRITTANY RICKS
Appeals Specialist & Team Lead
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Email
brittany.ricks@denialsmgt.com
CATHERINE CATES
Appeals Specialist
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Email
catherine.cates@denialsmgt.com
Haley Cline
Appeals Specialist
412
Email
haley.cline@denialsmgt.com
BETH BUCHMILLER
Appeals Coordinator
Extension
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Email
bethany.buchmiller@denialsmgt.com
Utilization Review Team
Ashlee Harper
Utilization Review Manager
236
Email
ashlee.harper@denialsmgt.com
Sara Remaley
Utilization Review
sara.remaley@denialsmgt.com
GEORGIA bENNION
Utilization Review
georgia.bennion@denialsmgt.com
Accounts Receivable Team
MELISSA PASSEY
Accounts Receivable Manager
As the Accounts Receivable Manager at Denials Management, Melissa thrives on helping our families and facilities receive the reimbursement they deserve for their medical and behavioral health services.
Extension
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Email
melissa.passey@denialsmgt.com
Administrative & IT Teams
JAMES O'REILLY
Data Analyst
Extension
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Email
james.oreilly@denialsmgt.com
GARRIE MCLAWS
Senior Director IT
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Email
garrie.mclaws@denialsmgt.com
Assistant to the Executive Director
Extension
Email
@denialsmgt.com
ERIN HOCKIN
Assistant to the President & Receptionist
Extension
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Email
erin.oreilly@denialsmgt.com
ADRIANNE JENSEN
Executive Assistant
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Email
adrianne.jensen@denialsmgt.com