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Meet the Team

Contact Us Directly

Our team of experts work tirelessly to help you. See a few of the faces that will help you throughout the Denial, Medical Billing or Utilization Review process.

The professionals at Denials Management have been experts in the industry for over 30 years. Our President, Mary Covington, has been an expert in the healthcare field for over 50 years. Each team member applies years of experience and knowledge into providing the highest quality of service and disputing denied insurance claims for families and their providers. Disputing a denied insurance claim is a time-sensitive matter, so please call us with any questions or information you may have!

Executive Team

Mary Covington

Mary Covington

President

Mary Covington is the President of Denials Management, Inc., a healthcare advocacy firm specializing in medical billing, mental health billing, claims and appeals. Mary’s experience in healthcare spans 45 years. She began working in the healthcare industry in 1970 and was employed with two major insurance companies through the 1980’s. Mary now works primarily with families facing challenging insurance issues related to long-term mental health claims associated with adolescent/young-adult residential and outdoor behavioral health treatment programs. Mary is a member of the Kennedy Forum Legal Task Force and is passionate about changing the way insurance companies are held accountable to their insured.

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Email

mary.covington@denialsmgt.com

https://www.yata.net/

CHELSEA GILES

CHELSEA GILES

Executive Director

Chelsea Giles is the Executive Director at Denials Management, Inc.. Chelsea’s experience in the behavioral and medical healthcare fields includes 25 years as a Felony Probation & Parole Officer and Presentence Investigator, assisting those with Substance Abuse and Mental Health issues, in private practice with the chronic mentally ill adult population as a licensed social worker, and as the pratice manager of a periodontal practice. She has always been a proponent of fighting for what is right and  oversees all departments at Denials Management. Chelsea works closely with our facility partners to ensure insurance companies are held accountable to their insured as we attempt to gain as much reimbursement as possible for all parties involved in the insurance fight.

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Email

chelsea.giles@denialsmgt.com

Management Team

LONDON JACOBS

Intake Manager

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Email

london.jacobs@denialsmgt.com

KORTNIE WILSON

Health Care Advocates Manager

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Email

kortnie.wilson@denialsmgt.com

Alexis gallegos

Executive Dept. Assistant Manager

 

Email
alexis.gallegos@denialsmgt.com

 

Paul Baird

Paul Baird

Administrative Assistant Manager

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Email

paul.baird@denialsmgt.com

 

Ashlee Harper

Ashlee Harper

Utilization Review Manager

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Email

ashlee.harper@denialsmgt.com

MELISSA PASSEY

MELISSA PASSEY

Accounts Receivable Manager

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Email

melissa.passey@denialsmgt.com

Intake Team

London JACOBS

Intake Manager

An endurance runner, mother of three, and compassionate advocate, London encompasses many of DMI’s core values. She currently holds a degree in Medical Administration and is pursuing a degree as a Surgical Nurse Practitioner.

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Email
london.jacobs@denialsmgt.com

Billing & Claims Team

Jennifer Schlier

Intake Coordinator

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Email
jennifer.schlier@denialsmgt.com

SIERRA JOHNSON

Intake Coordinator

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Email
sierra.johnson@denialsmgt.com

GLORIA ANDERSON

Claims Specialist

Email
gloria.anderson@denialsmgt.com

Anthony Walker

Claims Specialist

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Email
anthony.walker@denialsmgt.com

LARA JENSEN

Claims Specialist

Email
lara.jensen@denialsmgt.com

CANDICE SIMPKINS

Claims Specialist

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Email
candice.simpkins@denialsmgt.com

Health Care Advocate Team

Kortnie Wilson

Health Care Advocate Manager

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Email
kortnie.wilson@denialsmgt.com

Jodi Cooper

Senior Healthcare Advocate

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Email
jodi.cooper@denialsmgt.com

KORTNI HIBSHMAN

Senior Health Care Advocate & Case Resolution Specialist

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Email
kortni.hibshman@denialsmgt.com

ALEX CORTES

Health Care Advocate

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Email
alex.cortes@denialsmgt.com

CRYSTAL BENITEZ

Administrative Health Care Advocate

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Email
crystal.benitez@denialsmgt.com

Appeals Team

BRITTANY RICKS

Appeals Specialist & Team Lead

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Email
brittany.ricks@denialsmgt.com

CATHERINE CATES

Appeals Specialist

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Email
catherine.cates@denialsmgt.com

Haley Cline

Appeals Specialist

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Email
haley.cline@denialsmgt.com

BETH BUCHMILLER

Appeals Coordinator

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Email
bethany.buchmiller@denialsmgt.com

Utilization Review Team

Ashlee Harper

Utilization Review Manager

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Email
ashlee.harper@denialsmgt.com

Sara Remaley

Utilization Review

Email

sara.remaley@denialsmgt.com

GEORGIA bENNION

Utilization Review

Email

georgia.bennion@denialsmgt.com

Accounts Receivable Team

MELISSA PASSEY

MELISSA PASSEY

Accounts Receivable Manager

As the Accounts Receivable Manager at Denials Management, Melissa thrives on helping our families and facilities receive the reimbursement they deserve for their medical and behavioral health services.

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Email
melissa.passey@denialsmgt.com

Administrative & IT Teams

JAMES O'REILLY

Data Analyst

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Email
james.oreilly@denialsmgt.com

GARRIE MCLAWS

Senior Director IT

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Email
garrie.mclaws@denialsmgt.com

Assistant to the Executive Director

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Email
@denialsmgt.com

ERIN HOCKIN

Assistant to the President & Receptionist

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Email
erin.oreilly@denialsmgt.com

ADRIANNE JENSEN

Executive Assistant

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Email
adrianne.jensen@denialsmgt.com

Here’s what some of our clients have said

Christy

  Thank you for your hard work. It’s so crazy what insurance companies make people do to get covered. Good luck on Monday.

8/11/18

Carey B.

 Hi Braden,
I reviewed the Open Sky appeal letter. It is absolutely excellent and I am very impressed at how thorough it is. I look forward to the response from Beacon Health.
I just faxed you the signature page.
Thanks-

8/28/18

Mathiesen

 We have reviewed this appeal. I really appreciate the thorough and detailed arguments backed up with substantial and spot on evidence. It’s amazing to me. Thank you. 

07/16/18

Josie B.

  Dear all-
This letter is great! So complete and accurate. I appreciate your effort.
Please sign the letter on my behalf.
Thanks you, 

7/19/18